Frequently Asked Questions
What insurances do you accept?
Most members of our staff are contracted with major insurance companies such as: Aetna, Blue Cross Blue Shield, Cigna, Harvard Pilgrim, United Behavioral Health, Value Options. We can often work with your EAP plan, but prearrangements are usually necessary. Most HMO plans require preauthorization of services. We recommend that you contact your insurance company (usually an 800 number on the back of your card for Mental Health) and verify your benefits with your therapist and ask if there is a co-pay or deductible.
I understand that you are a Christian non-profit, but I’m not a Christian? Can I still receive services?
At Hope, many of our clients practice other religions or none at all. We respect the diversity of our clients and adhere to our profession’s Code of Ethics that stipulates that we not impose our own values, attitudes, beliefs, and behaviors on our clients. Our goal is that all clients feel safe at Hope.
If faith is integral to who you are, you are welcome to bring that part of yourself to therapy without fear of judgment or dismissiveness. We are happy to integrate faith into therapy for those who ask for it and would find it helpful.
Do you offer Telehealth?
Yes. All of our clinicians offer Telehealth. Some of our clinicians also meet with clients in-person at our Lexington office.
Should I come even if my spouse won’t?
Yes. If you or your relationship is suffering, seek help now. Even as you begin a spouse will often join the process, especially as they begin to see you change. Sometimes people are afraid to come into therapy, they can draw on the strength of your initiating the process to overcome their hesitation to seek help.
How confidential is this?
The Health Privacy Act (HIPPA) requires that we cannot disclose any information without your written permission unless there is a life threatening situation. As all of our therapists are licensed, we are mandated reporters and required by law to report life threatening situations and cases of child abuse.
What if you don’t take my insurance?
All of our clinicians offer out-of-pocket options. If finances are an obstacle for obtaining services, please discuss this with your assigned clinician when scheduling your intake session. They will provide you with instructions on how to request a subsidized fee. Hope Psychological Services operates as a non-profit, and we are delighted to be able to offer need-based subsidies as funds are available.